Privacy Policy

PLG Services ("we", "us", "our" or "the Business") is a locally owned and operated property services business based in Brisbane, Queensland, providing property care, lawn and garden maintenance, and cleaning services (including bond cleans, end-of-lease cleaning, carpet cleaning and deep cleans) to residential, rental, commercial and strata clients.

This Privacy Policy explains how we collect, use, disclose and protect your personal information when you visit our website, request a quote, book a service, or otherwise engage our services. It complies with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs), and relevant Queensland legislation.

We collect personal information that is reasonably necessary for, or directly related to, providing our services and operating our business. The types of personal information we may collect include:

• Identity and contact details — such as your name, phone number, email address, and postal or property address.
• Service and booking details — the type of service requested, preferred dates and times, property access instructions, and details about the premises to be serviced.
• Payment and billing information — such as invoicing details, and where applicable, transaction references. We do not store full credit or debit card numbers on our website.
• Communications — the content of emails, messages, quote requests and other correspondence you send to us.
• Website and technical information — such as your IP address, browser type, device information, pages visited and referral URLs, collected automatically through cookies and similar technologies.
• Information you provide via our lead capture and quote request forms, including any message content you choose to include.

We collect personal information directly from you when you complete a form on our website (including the lead capture modal and contact/quote request form), telephone or email us, book a service, or otherwise interact with us.

We may also collect information automatically when you visit our website, through cookies, log files and analytics tools. Where we use third-party analytics or hosting providers, those providers may process technical data on our behalf in accordance with their own privacy policies.

We use your personal information for the primary purposes for which it was collected, and for related secondary purposes you would reasonably expect, including to:

• Respond to enquiries, provide quotes, and arrange and deliver the services you request.
• Schedule, manage and complete bookings, including coordinating access to your property.
• Process payments, issue invoices and receipts, and manage accounts.
• Communicate with you about your booking, service reminders, and related matters.
• Improve our website, services, customer experience and business operations.
• Comply with our legal, insurance and occupational health and safety obligations.
• Send marketing or promotional communications, where you have consented or it is permitted by law. You may opt out at any time.

We may disclose your personal information to third parties where it is reasonably necessary for providing our services or for a related purpose you would reasonably expect, including to:

We do not sell or rent your personal information to third parties. Where we engage service providers to process information on our behalf, we take reasonable steps to ensure they handle it in accordance with this Privacy Policy and applicable law.

• Our employees, contractors and sub-contractors who perform or assist with the services.
• Service partners such as carpet cleaning or specialist trades engaged to complete aspects of a job.
• Payment and invoicing providers, scheduling tools, and IT or hosting providers that support our operations.
• Real estate agents, property managers or strata managers, where you or they have arranged services for a property (for example, bond or end-of-lease cleans).
• Insurers, legal advisers, and professional advisors where necessary for a legitimate purpose.
• Courts, tribunals, regulators or law enforcement agencies, where required or authorised by law.

We primarily store and process personal information in Australia. However, some of our service providers (such as website hosting, analytics or software platforms) may store or process data overseas, including in the United States or other countries. Where we disclose personal information to an overseas recipient, we take reasonable steps to ensure it is handled in accordance with this Privacy Policy and the APPs, and we will comply with our accountability obligations under APP 8.

Our website may use cookies and similar technologies to operate the site, remember your preferences, measure traffic and improve performance. A cookie is a small file stored on your device.

You can control or delete cookies through your browser settings. Disabling some cookies may affect how the website functions. Where cookies are used for non-essential purposes (such as analytics or marketing), we will seek your consent where required by law.

We take reasonable steps to protect your personal information from misuse, interference, loss, and unauthorised access, modification or disclosure, using appropriate administrative, technical and physical safeguards. These include access controls, secure storage, and limiting access to authorised personnel who need it to perform their duties.

However, no method of transmission or electronic storage is completely secure. We cannot guarantee absolute security, but we will take reasonable steps to protect your information and to notify affected individuals and the Office of the Australian Information Commissioner (OAIC) of any eligible data breach in accordance with the Notifiable Data Breaches scheme.

We retain your personal information only for as long as is necessary to fulfil the purposes for which it was collected, to comply with our legal and regulatory obligations (including tax, insurance and occupational health and safety records), to resolve disputes, and to maintain business records. After that, we securely destroy or de-identify the information in accordance with APP 11.

Under the APPs, you have the right to request access to the personal information we hold about you, and to request correction of personal information that is inaccurate, out of date, incomplete, irrelevant or misleading.

To make an access or correction request, please contact us using the details below. We will respond within a reasonable time and may, in limited circumstances permitted by law, refuse a request or charge a reasonable fee for providing access.

If you believe we have breached the Privacy Act or mishandled your personal information, you may make a complaint. Please contact us first using the details below — we will acknowledge your complaint and endeavour to resolve it promptly.

If you are not satisfied with our response, you may complain to the Office of the Australian Information Commissioner (OAIC). Further information is available at www.oaic.gov.au or by calling 1300 363 992.

Our website and services are not directed at children under 16, and we do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us and we will take steps to delete it.

Our website may contain links to third-party websites that we do not control. This Privacy Policy does not apply to those websites. We encourage you to read the privacy policies of any websites you visit through those links.

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements or other factors. We will update the "last updated" date at the top of this page when we do. We encourage you to review this policy periodically.

If you have any questions about this Privacy Policy or how we handle your personal information, please contact us:

PLG Services — Brisbane & Surrounding Areas

Email: info@plgservices.org

You may also contact us through the details provided on our Contact page.